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With more than 40 years of experience, Roche Diabetes Care is a pioneer in the area of diabetes management. The Accu-Chek brand is No. 1 in blood glucose monitoring systems worldwide.
Through well established relationships with healthcare professionals, governments, and institutions in healthcare systems, we are able to meet the complex and changing needs of people with diabetes and their healthcare providers with highly innovative products and diabetes management solutions.
With new and integrated diabetes management concepts that also include training and education programs, Roche Diabetes Care enables healthcare professionals and patients take better control of diabetes, improving the lives of millions of people around the world.
Global Procurement and Partner Management is Diabetes Care’s organization, philosophy, and method by which we source, select, monitor, and manage our partners, suppliers, and service providers. Roche Diabetes Care Global Procurement and Partner Management Organization recognizes that suppliers are a vital link to our success. To achieve this, we have developed a website to inform you about our supplier expectations, requirements, and procedures to conduct business with Roche Diabetes Care.
Roche's expectations are that suppliers submit invoices via email (pdf format) to indianapolis.paymyinvoice@roche.com with the subject line of: {Initial Invoice "insert invoice number" "insert supplier name"}.
All submitted invoices must contain the following requirements:
Invoices will be paid according to contractual terms, including pre-existing Purchase Orders (PO). Invoices against a Roche Purchase Order must meet the following requirements:
In certain instances, a PO is not required. If you do not have a PO with Roche, please ensure that the Purchasing Co. (contact) is included on the invoice.
Proper invoice submission is important to ensure that your invoices are processed timely and accurately. Incomplete or missing information may result in delay of payment or cause rejection of invoice.
Any inquiries regarding an invoice or payment must be submitted to the following:
Email: rsssjs.namgcxsupport@roche.com
Phone: 1-877-906-8979
Support Hours: Monday–Thursday, 8 am EST–6 pm EST; Friday, 8 am–4 pm EST
Roche Diabetes Care policy is to accept only goods and services that have authorization (Purchase Order or Procurement Credit Card Number) before starting services and/or shipment and receipt of goods. The Purchase Order number should always be referenced on packing slips and all invoices. If a Roche Diabetes Care Procurement Credit Card was used, the words, "Credit Card" and the Roche Diabetes Care employee's first initial and last name should always be referenced on the packing slip. If you do not have authorization from a Roche Diabetes Care representative, we may choose (i) not to accept and return the goods, freight paid by you or (ii) not to accept services and reject any invoices.
Roche Diabetes Care Supplier Shipping Requirements Procedure provides guidelines for packaging, labeling, and shipping materials to the Roche Diabetes Care-Indianapolis facility. These guidelines will achieve optimum quality deliveries that are free of damage and have proper part identification and labeling consistency. If you have questions about the Supplier Shipping Guidelines (including pallet, container, and labeling), please send an email or call 317-521-2000 and ask for the Receiving Department.
Roche Diabetes Care Standard Freight term is FOB Ship Point - Freight Collect, 3rd party billing unless otherwise agreed to in a contract. Only Logistics and Procurement departments are authorized to change freight terms.
If you have questions concerning the Routing Instructions and matrix, general transportation topics, or service-related problems with our carriers, please contact our Traffic Department at 317-521-4676 or by email.